Effective Date: 18 February 2025

At Prayurveda, we value and prioritize the privacy of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, products, and services. By accessing our website and using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect different types of personal and non-personal data to improve our services, enhance user experience, and ensure the security of our platform.

1.1 Personal Information

We may collect the following personal information when you interact with our website or make a purchase:

  • Name: To personalize your experience and facilitate order processing.
  • Contact Information: Such as email address, phone number, and mailing address for communication and delivery purposes.
  • Billing and Payment Details: Including credit/debit card details or UPI information for secure transactions.
  • Account Credentials: If you create an account, we store your login credentials securely.

1.2 Non-Personal Information

We also collect non-personal information that helps us understand user behavior and improve our services. This includes:

  • IP Address: To analyze trends and detect fraudulent activities.
  • Browser Type and Device Information: To optimize website performance.
  • Cookies and Tracking Data: To enhance website functionality and deliver personalized content.

2. How We Use Your Information

Prayurveda uses your information for the following purposes:

  • Order Processing: To complete transactions, send invoices, and deliver products.
  • Customer Support: To respond to inquiries, complaints, or feedback.
  • Marketing and Promotions: To send newsletters, promotional offers, and updates related to our products. You can opt out at any time.
  • Website Improvement: To analyze user behavior and enhance site navigation and security.
  • Legal Compliance: To comply with legal obligations and prevent fraud.

3. How We Protect Your Information

We implement strict security measures to protect your data against unauthorized access, modification, disclosure, or destruction. Our security practices include:

  • SSL Encryption: Ensuring secure data transmission.
  • Secure Payment Gateways: We do not store payment details, and transactions are processed through trusted third-party gateways.
  • Restricted Access: Only authorized personnel have access to sensitive data.

4. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share it in the following situations:

  • With Service Providers: Trusted partners help us with payment processing, delivery, and website analytics.
  • Legal Compliance: If required by law, we may disclose your information to law enforcement authorities.
  • Business Transfers: In case of mergers, acquisitions, or company restructuring, your data may be transferred to the new entity.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Store user preferences
  • Analyze website traffic
  • Deliver personalized content

You can modify cookie settings in your browser at any time. However, disabling cookies may impact your website experience.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage users to review their policies before interacting with them.

7. Your Rights and Choices

As a user, you have the following rights regarding your personal data:

  • Access & Update: You can review and update your personal information at any time.
  • Data Deletion: Request deletion of your account and personal data.
  • Opt-Out: Unsubscribe from marketing emails or disable tracking cookies.
  • Restrict Processing: Request limited use of your data for specific purposes.

To exercise any of these rights, contact us at [Insert Email Address].

8. Children’s Privacy

Prayurveda does not knowingly collect personal data from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately to remove the data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or our business practices. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, you can reach us at:

By continuing to use our website and services, you acknowledge that you have read, understood, and agreed to our Privacy Policy.